Return, Exchange & Refund Policy

1. General Rule: Final Sale

All purchases placed on MANKAMYA are considered FINAL and NON-RETURNABLE. We do not process cash or bank refunds for change of mind, buyer's remorse, or minor artisanal variations (such as hand-painting shades or display screen color calibration differences).

2. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, you are eligible for a full resolution at no additional expense.

Mandatory Claim Requirements

1. 48-Hour Reporting Window: Report the issue via WhatsApp at +91 94575 89666 or email at support@mankamya.com within 48 hours of delivery confirmation.
2. Continuous Unboxing Video: You MUST provide an unedited, single continuous 360-degree unboxing video starting from the sealed outer package label through the complete inspection of the product. Claims submitted without this video or reported after 48 hours will be automatically rejected.

Resolution Options

• Option A — Free Replacement: A brand-new replacement item will be dispatched to your delivery address at zero cost.
• Option B — Instant Wallet Balance (+10% Bonus): Receive an instant deposit into your MANKAMYA Wallet equal to 110% of your item purchase price to use on your next order immediately.
• Option C — Direct UPI Refund: A full cash refund will be credited back to your original UPI account/bank within 5–7 business days.

3. Courtesy Exchanges (Change of Mind / Fit Issues)

While our official policy is Final Sale, MANKAMYA may grant voluntary product exchanges as a customer service courtesy under the following terms:

• Request Timeline: Request must be submitted within 3 days of delivery.
• Return Shipping: You must parcel and ship the item back to our Shamli warehouse in original, unworn condition with tags intact at your own expense.
• Wallet Deposit & Shipping Deduction: Upon receipt and inspection of the returned package, we will add the item's value to your MANKAMYA Wallet, valid for 6 months. A flat ₹100 forward shipping fee will be deducted from the final wallet balance to cover our original outbound delivery costs.
• No Cash Refunds: Voluntary exchanges are issued exclusively as Wallet Balance, never as cash or bank refunds.

4. Cancellations

Orders can only be canceled within 2 hours of placement by emailing support@mankamya.com. Once an order enters processing, packaging, or dispatch at our Shamli facility, it cannot be canceled.

1. Strictly Final Sale

All international purchases are FINAL, NON-RETURNABLE, and NON-EXCHANGEABLE. We do not accept returns, offer Wallet Balance, or issue refunds for change of mind, sizing errors, minor handcrafted variations, or postal delays caused by customs authorities.

2. Damaged, Defective, or Lost Shipments

• Reporting Window: You must notify us at support@mankamya.com within 48 hours of carrier delivery confirmation.
• Video Proof Required: An unedited, continuous 360-degree unboxing video showing the sealed shipping label and the damaged item is strictly required to process a claim.
• Resolution: Upon claim approval, MANKAMYA will issue a free replacement or a full direct refund to your original payment method (Credit Card or Wise bank transfer). You are not required to ship damaged items back to India.

3. Customs Duties, Refusals & Address Errors

No refund or Wallet Balance will be granted under the following circumstances:

• The parcel is abandoned or returned because the buyer refused to pay local import duties, taxes, or clearance fees.
• Delivery fails due to an incorrect, incomplete, or unserviceable shipping address entered at checkout.
• The courier marks the package returned after multiple unsuccessful delivery attempts.

4. Order Cancellations

International orders can only be canceled within 2 hours of placement. Once payment processing and dispatch preparation begin, orders cannot be canceled or modified.

1. 14-Day Statutory Right of Cancellation

Customers residing in the European Union or United Kingdom have the statutory legal right to cancel and return their order within 14 calendar days of receiving physical possession of the goods, without providing any justification.

2. Return Conditions & Buyer Shipping Responsibility

• Return Shipping Fees: As permitted under EU/UK law, the buyer is 100% responsible for paying all return shipping and transit costs back to our primary warehouse in Shamli, India.
• Trackable Carrier Requirement: You must use a trackable international postal or courier service and provide a valid tracking number upon dispatch.
• Product Condition: Returned items must arrive in unused, unworn, undamaged condition with all original packaging intact.
• Refund Processing: Upon physical receipt and quality inspection at our Shamli facility, a full refund of the product purchase price (excluding original outbound shipping fees) will be processed back to your original payment method within 14 days.

3. Damaged or Defective Items on Arrival

If an item arrives damaged or defective, you are not required to bear return shipping expenses:

• Report the issue within 48 hours of delivery to support@mankamya.com with a mandatory, unedited continuous 360-degree unboxing video.
• Approved claims will be resolved via a free replacement shipment or a full direct refund to your original payment method.

4. Customs Duties & Abandoned Packages

Import duties, VAT, and administrative fees levied by European customs authorities are mandatory recipient obligations. If a shipment is returned or abandoned due to refusal to settle local VAT/duties, no refund will be issued.

5. Exemptions

Customized, personalized, or custom-engraved items are exempt from the 14-day statutory right of cancellation and cannot be returned or refunded.